The Magic of Teamwork

Turn your staff into a team in one fun day!
(Up to 6 hours)

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The DiSC™ personality profile represents the gold standard in corporate team-building. When blended with Billy Riggs’ comedic and magical skills, audience participation, and group interaction, the results are hilarious and life-changing. Transform your staff into a team in one fun day! Better yet, Billy follows up the program with weekly emails to your staff to refresh their memories and reinforce lessons learned.
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The Magic Touch!

Customer Service training that’s fun and practical.
(Up to 4 hours)

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Raise the bar on customer service in a fun and magical day (or half-day)! Billy Riggs trains your team to engage customers, make great first impressions, turn satisfied customers into loyal ones, and how to disarm angry people. You’ve seldom laughed so hard – or learned so much – as you will in discovering how to provide The Magic Touch.
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From Boss to Leader

Turn mere managers into leaders!
(Up to 3 hours)

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Genuine leaders cast an almost magical spell over others, one that goes beyond the power to hire and fire, promote or demote, reward or punish. The wand they wield is influence, the ability to use visionary thinking and personal charisma to inspire loyalty, trust, and action. Learn the ten secrets that will guide managers along the path from mere boss to true leader.
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HOSPITALS: No Illusions about HCAHPS

Learn the truth about HCAHPS and how to prepare for it!
(Up to 3 Hours)

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Harbor no illusions: HCAHPS will make or break thousands of hospitals in the coming years. Changes in the way the federal government reimburses hospitals for Medicare and Medicaid will doom some healthcare institutions, while catapulting others to new heights. The only way to prepare your hospital or clinic for the impact of HCAHPS is to face reality: customer service is no longer merely a nicety; it is your key to survival. In a fun half-day, Billy Riggs brings your people up-to-speed and prepares them to take advantage of – instead of being victimized by – HCAHPS.
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