Exploding the Myths that Prevent Superior Service!
Based on Billy Riggs’ latest book, The Magic Touch challenges the old ways of customer retention and shows that all business is genuinely show business. The Magic Touch is customer experience re-imagined, taken to a whole new level. Customer service today is not just doing the old things better (though this is vital), it is doing entirely new things. It is delivering service with the style and flair of a Broadway musical. In this hilarious, entertaining and keynote, Billy reveals how to add a magic touch to every customer encounter. You may choose a program to train front-line service providers, OR a program to train managers to inspire their front-liners to provide stellar service.
CHOOSE THE VERSION OF THIS PROGRAM THAT FITS YOUR NEEDS:
One program teaches front-line staff how to provide stellar service
The other teaches managers how to inspire front-liners to provide it.
Download Fuller (.pdf) Description for Managers OR Employees
A short clip on the Grandest Illusion plaguing Customer Service
A short clip on Service that goes the extra mile
A short clip on Service Recovery
A short clip on how internal customer service is the key to external service
The Magic Touch!
Customer Service training that’s fun and practical.
(Up to 6 hours)
Raise the bar on customer service in a fun and magical day (or half-day)! Billy Riggs trains your team to engage customers, make great first impressions, turn satisfied customers into loyal ones, and how to disarm angry people. This program contains little magic (unless you request otherwise) focusing on customer service and communication skills. Great for front-line workers and supervisors who oversee service providers. Click on the “Download Full Description” for a full detailed description of content covered. You’ve seldom laughed so hard – or learned so much – as you will in discovering how to provide The Magic Touch. Funny customer service speaker Billy Riggs is just what your group needs.
See more keynote topics available by Billy Riggs.
See Billy’s programs for Students, School Employes, School Districts and Educators.
Read Billy’s Biography
See Billy’s Client List and Testimonials
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